Refund policy

We want you to be satisfied with your LOVITA purchase. Because dietary supplements are consumable products, we follow strict return requirements to protect product quality, safety, and integrity.

Returns of Unopened Products

You may request a return within 30 days after receiving your order.

To be eligible for a return, the product must be:

Unused and unopened;
In its original packaging;
Factory sealed, with all safety seals intact;
In the same condition in which it was received; and
Accompanied by a receipt or other proof of purchase.

Products that have been opened, used, partially consumed, altered, or have a broken or removed safety seal cannot be returned due to health and safety considerations.

To request a return, contact us at service@lovitafood.com before sending any product back. Please include your order number, the product name, and the reason for the return.

Returns sent to us without prior authorization will not be accepted.

If your return request is approved, we will provide return instructions and the applicable return address. Unless the return is due to our error or a verified product issue, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

Damaged, Incorrect, or Defective Products

Please inspect your order promptly after delivery.

The product arrived damaged;
You received the wrong product;
The package or safety seal appears compromised; or
You believe the product may have a quality defect.

Please provide your order number, a description of the issue, and clear photographs of the product, packaging, lot number, expiration date, and shipping box when applicable.

Each report will be reviewed individually. Depending on the circumstances and the information available, we may offer a replacement, refund, store credit, or another appropriate resolution.

Eligibility for a replacement or refund will be determined after we review the circumstances and supporting information, subject to applicable law. We may ask that the affected product be returned or retained while our review is completed. Please do not dispose of the product unless instructed by our customer service team.

Reporting a product issue does not automatically guarantee a refund.

Non-Returnable Products

We generally cannot accept returns for:

Opened or used dietary supplements;
Products with broken, removed, or altered safety seals;
Products that are not in their original condition or packaging;
Products purchased from an unauthorized third-party seller;
Gift cards; or
Final-sale or clearance products, except where required by law or where the product arrived damaged, incorrect, or defective.

For products purchased through Amazon, Walmart, Etsy, or another third-party marketplace, returns may also be subject to that marketplace’s return and refund procedures.

Exchanges

We do not offer direct exchanges.

For an eligible unopened product, you may return the original product after receiving authorization and place a separate order for the replacement product.

For damaged, incorrect, or defective products, please contact service@lovitafood.com so that we can review the issue and determine the appropriate resolution.

Refunds

Once an authorized return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow up to 10 business days after approval for us to process the refund. Your bank or credit card provider may require additional time to post the funds to your account.

If more than 15 business days have passed since your refund was approved, contact us at service@lovitafood.com.

Order Cancellations and Undelivered Orders

Orders may only be cancelled before they have been processed or shipped. Once an order has shipped, it will be handled under this Return and Refund Policy.

If an order is not delivered, please contact us so that we can review the tracking information and assist with the appropriate resolution.

European Union Right of Withdrawal

For qualifying orders shipped to consumers in the European Union, applicable law may provide a 14-day right of withdrawal.

However, this right may not apply to sealed products that are not suitable for return for health-protection or hygiene reasons once the seal has been broken. Nothing in this policy limits any mandatory consumer rights available under applicable law.

Contact Us

For questions about returns, refunds, damaged shipments, or product quality, contact:

service@lovitafood.com